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Workflow Automation

Automate business workflow processes to run unattended, complete on time and reduce errors

A workflow process can be composed of multiple steps which may involve various staff, managers, departments and even external suppliers. It can be a complicated thing to get right.

Converting a paper process into an “email chasing” process may not results in a workflow running any faster or more efficiently than before. You may actually be better returning to the paper process.

Analysing the steps involved in a workflow process and what data needs to be passed between them to complete a process from start to finish is a major part of ensuring that workflow automation is a success.

Workflow automation advantages

  • Automatically route requests to appropriate staff
  • Electronically make Approve/Reject decisions
  • Respond with appropriate electronic versions of documents
  • Validate data for error reduction
  • Meet time related goals and escalate when required
  • Store data for future retrieval

Business workflow examples

  • Event Registration
  • Job Application
  • Expense Application
  • Holiday Requests

Processes can be started by sending an email, clicking a link, completing a form or setting a flow to start at regular intervals or at scheduled times.

Automated workflows can be OS and device agnostic as they can be run on a server or browser, use email, cloud storage and numerous file types to ensure all of the steps require only intervention when an approval, signature or decision needs to be made. Even these decisions can be automated by using clearly defined rules from which the system can make appropriate decisions.